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Comment on What happens if there's no response to a repayment request?

What happens if there's no response to a repayment request?

Posted on Thursday 2nd of August 2018

The importance of contact details When a landlord registers a deposit, we ask for contact details for the tenant, specifically a phone number (preferably a mobile number) and email address. We can't stress enough how important contact details are: we need to be able to contact the tenant after they move out of the property to ask them to complete the repayment steps. If we can't contact the tenant, the repayment will be much slower for the landlord and tenant. As we need to contact the...Read More

Comment on What happens if there's no response to a repayment request?

What happens if there's no response to a repayment request?

Posted on Thursday 2nd of August 2018

The importance of contact details When a landlord registers a deposit, we ask for contact details for the tenant, specifically a phone number (preferably a mobile number) and email address. We can't stress enough how important contact details are: we need to be able to contact the tenant after they move out of the property to ask them to complete the repayment steps. If we can't contact the tenant, the repayment will be much slower for the landlord and tenant. As we need to contact the...Read More

Comment on How do I use the evidence portal?

How do I use the evidence portal?

Posted on Friday 27th of July 2018

If a landlord and tenant can't agree on how a deposit should be repaid, we offer an independent adjudication service to help. This means we'll ask the landlord and lead tenant for further information about the tenancy. An independent adjudicator will decide what repayment is fair based on that information. The landlord (or letting agent, if one is acting on the landlord's behalf) and lead tenant can provide information through our online evidence portal. We've shared a step-by-step guide...Read More

Comment on What should I do if I submit a proposal for repayment incorrectly?

What should I do if I submit a proposal for repayment incorrectly?

Posted on Friday 20th of July 2018

If you make a mistake while submitting a proposal the most important thing to do is contact us immediately. We can only assist if we are notified within 24 hours. If the mistake is made within business hours you should call us right away. If the mistake happens out with business hours you should email us at info@safedepositsscotland.com. Our office is open 9am to 5pm, Monday to Friday. If we are notified we will contact all parties and inform them of what has happened and reset...Read More

Comment on How do I end a tenancy?

How do I end a tenancy?

Posted on Monday 16th of July 2018

Whenever you decide to move out you should follow a few steps correctly to increase the chances of getting all of your deposit back and quickly. Re-read your tenancy agreement. A tenancy agreement was signed at the start of the tenancy which set out the rules for the tenancy and ending your tenancy. You should always keep your copy of the tenancy agreement in a safe place so you can refer to it at any point. However if you don't have your copy to hand you can ask your letting agent...Read More

Comment on How do I check and agree to an inventory?

How do I check and agree to an inventory?

Posted on Wednesday 4th of July 2018

When you move in to a new home, make sure there's a detailed inventory which you agree with. If something is already broken or dirty when you move in but it isn't written on the inventory, you could end up having to pay for it when you move out. What is an inventory? An inventory is a list of everything in the property when you move in (for example, furniture, décor, fixtures and fitting, etc.) and the condition they're in (for example, 'brand new, never...Read More