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Comment on Adjudication digest - October 2013

Adjudication digest - October 2013

Posted on Tuesday 22nd of October 2013

The adjudication digest takes a recent decision by a SafeDeposits adjudicator and sets out the reasons behind it. We hope that you will find these digests informative in understanding how we reach our adjudication decisions. This blog post is for guidance only – it is not intended to guarantee when an award will be made. Each dispute is different and the actual award made will be based on our interpretation of the specific evidence presented to us.

The tenant didn't object at...Read More

Comment on Renting and gardening

Renting and gardening

Posted on Tuesday 15th of May 2018

The action a tenant needs to take in relation to a garden should be clearly set out in the tenancy agreement. Tenants should always read the tenancy agreement before signing it and if you have any questions ask your potential landlord beforehand. Generally speaking, a tenant should be expected to keep a garden neat, including paths, lawn and flowerbeds and to return the garden in the same condition as at check in. The garden should be seen as an extension house. The same principle as the...Read More

Comment on Avoiding disputes and coming to agreements

Avoiding disputes and coming to agreements

Posted on Friday 8th of June 2018

Disputes can often be a stressful, disagreements can arise during a tenancy for a number of reasons. It's best for tenants and landlords alike to be able to look to and resolve issues that may arise during or after the tenancy. SafeDeposits always offers free, impartial adjudication on disputes over tenancy deposits. Avoiding disputes during a tenancy 1. Communication. If a problem arises during your tenancy it is important to talk about the issue as soon as possible. Keep a...Read More

Comment on How do I use the evidence portal?

How do I use the evidence portal?

Posted on Friday 27th of July 2018

If a landlord and tenant can't agree on how a deposit should be repaid, we offer an independent adjudication service to help. This means we'll ask the landlord and lead tenant for further information about the tenancy. An independent adjudicator will decide what repayment is fair based on that information. The landlord (or letting agent, if one is acting on the landlord's behalf) and lead tenant can provide information through our online evidence portal. We've shared a step-by-step guide...Read More

Comment on What happens if there's no response to a repayment request?

What happens if there's no response to a repayment request?

Posted on Thursday 2nd of August 2018

The importance of contact details When a landlord registers a deposit, we ask for contact details for the tenant, specifically a phone number (preferably a mobile number) and email address. We can't stress enough how important contact details are: we need to be able to contact the tenant after they move out of the property to ask them to complete the repayment steps. If we can't contact the tenant, the repayment will be much slower for the landlord and tenant. As we need to contact the...Read More

Comment on How do I complete the prescribed information form?

How do I complete the prescribed information form?

Posted on Friday 24th of August 2018

How do I complete the prescribed information form? The Tenancy Deposit Schemes (Scotland) Regulations 2011 require landlords who take a deposit from their tenant to: Transfer the deposit to a government approved tenancy deposit scheme; and Provide the tenant(s) with particular key information. The deposit should be protected and the key information provided within 30 working days of the tenancy start date. To help make providing the key information easier, we have a template,...Read More