SafeDeposits Scotland Blog

Warning: this blog post contains essential info on how to get your deposit back at the end of the tenancy!

Tenancy deposit schemes were introduced to ensure that tenants are able to get their deposit back from their landlord or agent when they move out, provided they have: met the terms of their tenancy agreement; not damaged the property or its contents; paid their rent and bills. But while tenancy deposit schemes were introduced to help, we recognise that the new process...Read More

The adjudication digest takes a recent decision by a SafeDeposits adjudicator and sets out the reasons behind it. We hope that you will find these digests informative in understanding how we reach our adjudication decisions. This blog post is for guidance only – it is not intended to guarantee when an award will be made. Each dispute is different and the actual award made will be based on our interpretation of the specific evidence presented to us.

Warning – smoking can...Read More

The adjudication digest takes a recent decision by a SafeDeposits adjudicator and sets out the reasons behind it. We hope that you will find these digests informative in understanding how we reach our adjudication decisions. This blog post is for guidance only – it is not intended to guarantee when an award will be made. Each dispute is different and the actual award made will be based on our interpretation of the specific evidence presented to us. Sorry, I need to...Read More

The adjudication digest takes a recent decision by a SafeDeposits adjudicator and sets out the reasons behind it. We hope that you will find these digests informative in understanding how we reach our adjudication decisions. This blog post is for guidance only – it is not intended to guarantee when an award will be made. Each dispute is different and the actual award made will be based on our interpretation of the specific evidence presented to us. Say goodbye to...Read More

In this edition of our 'Five Common… Mistakes' blog series, we're talking about communication mistakes landlords, letting agents and tenants often make: 1. Not updating the check-in report When you move in, you should immediately inspect the condition and cleanliness of the property and update your check-in report if anything is damaged, worn out or dirty. In the excitement of moving in, a scuff on the wall or grubby bath seal might not seem important, but, if...Read More

The importance of contact details When a landlord registers a deposit, we ask for contact details for the tenant, specifically a phone number (preferably a mobile number) and email address. We can't stress enough how important contact details are: we need to be able to contact the tenant after they move out of the property to ask them to complete the repayment steps. If we can't contact the tenant, the repayment will be much slower for the landlord and tenant. As we need to contact the...Read More