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Introducing SDS Resolution
SDS Resolution is a new service from SafeDeposits Scotland introduced to help tenants and landlords who have experienced problems with rent arrears under lockdown.
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SAFEDEPOSITS SCOTLAND POSITION REGARDING DEVELOPING COVID-19 SITUATION

Normal service continues

Scheme temporarily moves to home working arrangement following Government advice


The health and safety of staff, customers and the wider community is of paramount importance to SafeDeposits Scotland, and in light of statements issued by both UK and Scottish Governments on Monday 16th March, the decision has been taken to temporarily close our Glasgow office and move to a home working operation with immediate effect.

As a responsible organisation we have robust business continuity procedures in place. We are confident in these preparations and are committed to providing a business as usual service to all of our users. At present the scheme seeks to reassure all customers that telephone calls will be answered and emails will be responded to. Deposits will remain protected and any new deposits will be lodged within the legislated timeframe. Updates to service and other regular content will be posted on our social media platforms.

The temporary operational changes do mean that a small handful of service elements will be affected - these are outlined below and for each case an alternative solution is provided:

  • Customers should not visit the SafeDeposits Scotland office until further notice as the office will not be open. SafeDeposits advisors can be reached via telephone on 03333 213 136 or via email on info@safedepositsscotland.com
  • Landlords and letting agents paying in new deposits are encouraged to do so either online via the SafeDeposits Scotland portal or via the telephone. This is because access to cheques may be hindered, either due to the office being inaccessible to staff or as a result of any interruption to regular Royal Mail service.
  • In instances of deposit repayments all parties are also encouraged to provide UK bank account details to allow for BACS payments to be made to them, as issuance of cheques cannot be guaranteed during this period.
  • Any parties submitting evidence as part of a dispute process are encouraged to submit this via the online portal available. As outlined above, access to posted items of evidence may be limited in the current circumstances.

We thank all parties for their continued co-operation with the tenancy deposit process.