It's all go at the SafeDeposits Scotland Glasgow office this week preparing for The Agency Business at Hampden Park on Thursday. The Agency Business is a conference dedicated to Scotland's letting agent industry, hosted by the letting agent arm, the Council of Letting Agents, of our partner the Scottish Association of Landlords. With the speaker programme just announced, it's set to be a great event, with 200 delegates from the private rented sector across Scotland attending.

I was shocked when I thought it was a year since the last conference and I wondered where the time had gone, but the last event was actually in September at The Lighthouse in Glasgow, so I'm not going completely mad, it has only been seven months!

But a lot has happened in those seven months in the world of SafeDeposits Scotland. In October we successfully brought our call centre in-house and now have a great team of customer advisors ready to answer your calls within ten seconds, live chat within two seconds and emails within a few hours.

To compliment this move, we restructured our teams to have greater focus on key areas of operations, and now have a letting agent and landlord team led by Victoria; a tenant team led by Alan, and our adjudication team led by Paula and Nichola.

I hope our users have noticed these changes and are experiencing the benefits of this re-structure, but more importantly that they see and hear from us more often. Being the only scheme to actually be based in Scotland, we are much more accessible to you. Pop into our offices in Glasgow, or arrange for us to come and see you!

At The Agency Conference last year, we also launched our "switch" campaign which proved a great success, as it highlighted to letting agents not currently using us how easy it is to switch to SafeDeposits Scotland and the benefits of using us as your tenancy deposit scheme. One such agent was Glasgow Property Letting and we are delighted they have chosen us:

Glasgow Property Letting, established in 2008, are located in the Charing Cross area of Glasgow city centre, and their team of professionals have over 45 years experience of the property industry.

Michelle O'Donnell, Letting Consultant at Glasgow Property Letting, said of the switch:

"Since Glasgow Property Letting Ltd started trading in 2008 we have always lodged our tenants' deposits and we do have accounts with all three deposit schemes, the majority within the past year transferred to SafeDeposits Scotland from another scheme.

The switch itself was seamless and the SafeDeposits Scotland team were on hand and in constant contact regarding the transfer.

Now that we've switched, the ease of use is something as a system geek I rave about: little things like changing a telephone number or email address are so simple, adding or changing a tenant is no issue whatsoever.

It really is a system designed by people from the letting industry to be used in real life situations.

I would have no hesitation in recommending SafeDeposits Scotland to any private landlords or letting agents agents."

We really look forward to attending The Agency Conference as it gives us an opportunity to catch up with our users, but also to meet new ones. Please come along to stand 15 to say hello to some of our team.

Right, back to the all-important decisions we have to make for the conference - chocolate coins or fortune cookies for our stand giveaways? Decisions decisions...

Jennifer Paice, Chief Executive of SafeDeposits Scotland