We're currently growing our team in Glasgow. If you're an experienced and passionate team leader, this could be the perfect opportunity for you!


Role: Contact centre team leader/supervisor

Location: Glasgow city centre

Salary: £21,500 per annum

Employment type: Permanent

Hours per week: 35


As a contract centre team leader/supervisor you will:

  • Coach, develop, motivate and lead the team of contact centre advisors to enable the business to achieve its aims and objectives;

  • Analyse and manipulate management information to monitor results and establish improvements;

  • Be responsible for the performance management of the contact centre advisors, identifying areas of improvement and setting objectives and targets to ensure improvements are met;

  • Lead in team meetings;

  • Complete light HR to include absence or disciplinary issues;

  • Develop an effective rota to ensure adequate cover within the contact centre;

  • Contribute to the development and effectiveness of the company's performance, including meeting all required targets;

  • Handle escalated customer interactions.


What will you need?

  • Previous experience in a team leader/supervisor role in a contact centre environment;

  • Can demonstrate delivering results;

  • Excellent communication skills;

  • Solid people management capabilities;

  • Leadership skills and the ability to coach and develop others to ensure success;

  • Professionalism, fairness and consistency at all times.


Why work for SafeDeposits?

Not only will you be working for Scotland's leading tenancy deposit scheme, we offer a range of benefits including:

  • Modern, city centre office, a short walk from transport links, shops, restaurants and bars;

  • Competitive salary of £21,500 per annum;

  • Contributory pension scheme;

  • 28 days annual leave;

  • 5 days volunteering leave;

  • Ongoing training, support and development;

  • Cycle to work scheme;

  • Health insurance scheme;

  • Subsidised gym membership;

  • Discounts on technology including laptops and tablets;

  • Dining card for discounts in restaurants;

  • Free fruit!


How to apply

For more information and to apply, please send a CV and cover letter to Nichola Martin, nichola.martin@safedepositsscotland.com.

Your cover letter should explain why you think you are a good fit for the role, with reference to the job advert.

Deadline for applications is Friday 4th November.