Archives
- December 2020
- November 2020
- August 2020
- June 2020
- May 2020
- March 2020
- January 2020
- December 2019
- November 2019
- October 2019
- September 2019
- August 2019
- July 2019
- June 2019
- May 2019
- April 2019
- March 2019
- February 2019
- January 2019
- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- July 2018
- June 2018
- May 2018
- April 2018
- March 2018
- December 2017
- November 2017
- October 2017
- September 2017
- August 2017
- July 2017
- June 2017
- May 2017
- April 2017
- March 2017
- February 2017
- December 2016
- October 2016
- September 2016
- August 2016
- July 2016
- June 2016
- May 2016
- April 2016
- March 2016
- February 2016
- January 2016
- December 2015
- November 2015
- October 2015
- September 2015
- July 2015
- May 2015
- April 2015
- March 2015
- February 2015
- January 2015
- December 2014
- November 2014
- October 2014
- July 2014
- June 2014
- May 2014
- April 2014
- March 2014
- February 2014
- January 2014
- December 2013
- November 2013
- October 2013
- June 2013
- May 2013
- April 2013
- March 2013
- February 2013
- January 2013
- December 2012
- November 2012
- October 2012
SafeDeposits Scotland Blog

What to do if you anticipate a dispute at the end of a tenancy
At SafeDeposits Scotland we pride ourselves on our customer service, and always seek to make every stage of the tenancy deposit protection process as straightforward as possible for landlords, letting agents and tenants.
From lodging the deposit to repaying it and everything in between, we are here to help. And it's in that "everything in between" area that we're pleased to introduce a new extension to our service...
One of our experienced advisors is now available on a special hotline created to help all users of the scheme with any queries they might have about potential disputes as they approach the end date of a tenancy.
How to start the deposit repayment process with SafeDeposits Scotland is clearly set out, but sometimes people may have questions on their mind before it gets to the tenancy end date, which when the repayment process can be started.
For example - a landlord might be aware of damage caused to the property by their tenant and wonder how they should approach this with regards to deduction from the tenancy deposit. Similarly a tenant may be concerned about potential deductions mentioned by a landlord which do not relate to anything stated in the tenancy agreement. It may be a matter of weeks until the tenancy ends, but people with queries will understandably wish to seek reassurance or advice in the interim.
Cameron on the hotline will advise parties on potential scenarios and options ahead, should there be any complications with the tenancy. Does the landlord, agent or tenant foresee a dispute arising at the end of the tenancy? Cameron will explain the alternative dispute resolution (ADR) process and advise parties on the types of evidence that they should have available.
While the hotline will help people prepare for the ADR process where required, it will also help to manage parties' expectations and even give an indication if ADR is a feasible route for them to pursue. For example, if a landlord seeks to make a claim based on something that is not covered in the tenancy agreement and that they have no evidence to support, then the likelihood of a successful claim is minimised and pursuing a dispute may be fruitless for them and time consuming for both landlord and tenant. In such scenarios Cameron will also seek to advise parties on other routes to negotiation and mediation.
To speak to Cameron with your end of tenancy queries, please call 03333 213 136 and select option 5. This service is available Monday-Friday, 9am-5pm.
This post appears in... News, Landlords and Agents, Tenants
This post has been tagged... Tenancy Deposit Schemes, landlords, letting agents, ADR, Disputes, tenants, tenancy deposit scheme, dispute, tenancy deposit, landlord, letting agent, tenant, dispute resolution, tenancy deposit scheme Scotland, tenancy deposit schemes Scotland, deposit disputes, Tenancy, end of tenancy
This post was written by admin