SDS Resolution is a new service from SafeDeposits Scotland introduced to help tenants and landlords who have experienced problems with rent arrears under lockdown.

The service is designed to establish a satisfactory resolution specifically to rent arrears, without the need for further action and with the aim of helping to avoid tenants being evicted by ensuring that landlords can recover some or all of the arrears over time.

SDS Resolution is entirely separate from SafeDeposits Scotland's tenancy deposit handling and deposit dispute resolution procedures, and is available to all tenants and landlords in Scotland's private rented sector. As with all services provided by SafeDeposits Scotland, SDS Resolution is completely free to use. For further information, and steps on how to begin a resolution referral, click here for the SDS Resolution website.

How it works...

If you think SDS Resolution is a service that could help you with a rent arrears issue, visit the SDS Resolution website via the link above where you can read more about the service and start proceedings by completing the resolution referral form. If both the tenant(s) and landlord(s) are happy to engage, SDS Resolution will then schedule a telephone appointment with a view to reaching a mutually acceptable rent repayment plan and avoiding the need for parties to proceed with any legal action. When a satisfactory resolution has been reached, SDS Resolution will draft up a settlement agreement that sets out what has been agreed between the parties.

SDS Resolution has been endorsed by the Scottish Association of Landlords (SAL), and has been included in the new Private Rented Sector Tenant Support resource published by Public Health Scotland in partnership with the Scottish Government, Citizens Advice Scotland and Shelter Scotland.

The Private Rented Sector Tenant Support booklet has been produced for tenants living in the sector during the COVID-19 pandemic and contains support and information about tenants' rights, managing housing costs, health and wellbeing, domestic abuse and general financial advice.

You can read more and download the booklet on the Scottish Government website here.