SafeDeposits Scotland Blog

Business as normal after major fire affects servers

Posted on Wednesday 16th of January 2019

At approximately 4pm on Wednesday 9th January a serious fire broke out at the Tenancy Deposit Scheme's (England and Wales) head office on Mark Road in Hemel Hempstead. All staff were evacuated safely with no casualties, but the fire impacted servers shared by SafeDeposits Scotland. While the building suffered extensive damage, a business continuity plan was successfully implemented. Although customers may have experienced a brief delay in email...Read More

Deposit Protection at Your Fingertips... 365 Days a Year

Posted on Wednesday 9th of January 2019

Whether you were celebrating Christmas or not, we hope that you managed to enjoy at least a day or two relaxing over the recent holiday period. We know however that in the busy private rented sector, few things stand still - it's a fact of life that people need to move into properties and start new tenancies throughout the year and indeed, the holidays are often the most suitable time for tenants to move due to their own work or education commitments. For...Read More

Your Views - Findings From Our 2018 Surveys

Posted on Wednesday 19th of December 2018

This year - as we do every year - we issued surveys to all tenants, landlords and agents to ask for their views on SafeDeposits Scotland. Customer service is of paramount importance to us, therefore we really do value the feedback of all who use our services. We're grateful for the many compliments we receive and we take on board comments where room for improvement is identified. As 2018 draws to a close and we look back on the year, we wanted to share...Read More

The Tenant's Guide to Christmas Movies

Posted on Wednesday 12th of December 2018

Houses and flats often provide the stage in Christmas movies, as families and friends get together under one roof and various forms of magic, mirth and mayhem unfold. Inspired by scenarios from some favourite festive films, we've pulled together some points for tenants to consider during the holiday season. GREMLINS Gizmo and his human pal Billy get most of the credit for overcoming the mini menaces in Gremlins, but we think Billy's Mum deserves a...Read More

Christmas Opening Hours

Posted on Wednesday 5th of December 2018

That's right... Christmas Opening Hours. We know it's only the first week of December, but we're not just being over-eager about the festive season - we're sharing our opening hours for the season with the best of intentions. As always we aim to make things run as smoothly as possible for all landlords, letting agents and tenants, so wanted to let you know when you'll be able to reach us. This is also a reminder that bank holidays are not counted as a...Read More

Tenants as Bill Payers - Your Rights

Posted on Wednesday 21st of November 2018

"Black Friday" is approaching and a whole host of big companies are shouting from the rooftops about apparently special deals. It's a relatively recent phenomenon here, but even before this distinctly American tradition made its way across the Atlantic, the run up to Christmas has been a time for many to take stock of their finances and outgoings as gifting, eating, drinking and being merry shake up the bank balance. Electrical retailers, supermarkets,...Read More