SafeDeposits Scotland Blog

SafeDeposits Scotland is the only not-for-profit deposit scheme meaning that we can use any financial surpluses we make to make a positive difference to Scotland's private rented sector (PRS). To do that, we set up the SafeDeposits Scotland Charitable Trust, a grant-giving charity that promotes and facilitates education, training and best practice within the sector by funding projects that provide tangible benefits to landlords, letting agents and tenants alike. The Trust is currently on...Read More

We know that parents will often pay a tenancy deposit for their son or daughter, most commonly if their child has moved for college or university and needs hundreds of pounds for their student flat. In fact, it's not unusual for the deposit for a student flat to be paid entirely by the parents of the different students living there. However, as the students are the people living in the property, they are listed on the tenancy agreement and are legally responsible for following the...Read More

The importance of contact details When a landlord registers a deposit, we ask for contact details for the tenant, specifically a phone number (preferably a mobile number) and email address. We can't stress enough how important contact details are: we need to be able to contact the tenant after they move out of the property to ask them to complete the repayment steps. If we can't contact the tenant, the repayment will be much slower for the landlord and tenant. As we need to contact the...Read More

The importance of contact details When a landlord registers a deposit, we ask for contact details for the tenant, specifically a phone number (preferably a mobile number) and email address. We can't stress enough how important contact details are: we need to be able to contact the tenant after they move out of the property to ask them to complete the repayment steps. If we can't contact the tenant, the repayment will be much slower for the landlord and tenant. As we need to contact the...Read More

If a landlord and tenant can't agree on how a deposit should be repaid, we offer an independent adjudication service to help. This means we'll ask the landlord and lead tenant for further information about the tenancy. An independent adjudicator will decide what repayment is fair based on that information. The landlord (or letting agent, if one is acting on the landlord's behalf) and lead tenant can provide information through our online evidence portal. We've shared a step-by-step guide...Read More

If you make a mistake while submitting a proposal the most important thing to do is contact us immediately. We can only assist if we are notified within 24 hours. If the mistake is made within business hours you should call us right away. If the mistake happens out with business hours you should email us at info@safedepositsscotland.com. Our office is open 9am to 5pm, Monday to Friday. If we are notified we will contact all parties and inform them of what has happened and reset...Read More