SafeDeposits Scotland Blog

Tenants Complete Research Survey

Posted on Wednesday 8th of May 2019

We're very grateful to over 320 tenants who recently responded to the survey in our latest e-newsletter. Our Tenant Research Survey was created to provide an insight into the tenant population in Scotland. We felt that this research was particularly important as tenants can't simply be characterised as a single group of people - they come from all walks of life, which was reaffirmed by some of the results within the survey. Often the tenant portrayed in the media is a millennial who is...Read More

Deductions Proposal Template - A Helpful New Tool

Posted on Thursday 25th of April 2019

We have recently introduced a brand new tool for landlords and letting agents to use at the end of a tenancy, should they find themselves needing to make a claim on the deposit. We deal with over 3,500 tenancy disputes each year and our Proposal for deductions from the tenancy deposit template has been created to help landlords and agents set out their case for any deductions in a transparent way. The template requires the landlord or agent to properly...Read More

SafeDeposits Scotland Hosting Tenant and Landlord Conferences

Posted on Wednesday 27th of February 2019

Tenants and landlords in Scotland's Private Rented Sector - mark Saturday 25th May in your diaries! That's the day we'll be holding two events - our Tenant Conference and our Landlord Conference - in Glasgow's City Halls. These events are part of our busy calendar, as SafeDeposits Scotland continues to engage with landlords, letting agents and tenants across the country, throughout the year. Both events have been created to provide attendees with information and advice that will help...Read More

Changes on the Way for the Repairing Standard

Posted on Wednesday 30th of January 2019

The Private Rented Sector (PRS) will see further legislative changes over the next few years, with the next date for the diary just weeks away. These particular changes relate to Scotland's Repairing Standard and here we summarise what to expect. The Repairing Standard is a basic level of repair that private rented properties must meet. It is a landlord's duty to make sure the property they're renting out meets the Repairing Standard, whose requirements...Read More

Business as normal after major fire affects servers

Posted on Wednesday 16th of January 2019

At approximately 4pm on Wednesday 9th January a serious fire broke out at the Tenancy Deposit Scheme's (England and Wales) head office on Mark Road in Hemel Hempstead. All staff were evacuated safely with no casualties, but the fire impacted servers shared by SafeDeposits Scotland. While the building suffered extensive damage, a business continuity plan was successfully implemented. Although customers may have experienced a brief delay in email...Read More

Your Views - Findings From Our 2018 Surveys

Posted on Wednesday 19th of December 2018

This year - as we do every year - we issued surveys to all tenants, landlords and agents to ask for their views on SafeDeposits Scotland. Customer service is of paramount importance to us, therefore we really do value the feedback of all who use our services. We're grateful for the many compliments we receive and we take on board comments where room for improvement is identified. As 2018 draws to a close and we look back on the year, we wanted to share...Read More