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Comment on Ask SafeDeposits: Can the adjudicator consider a counter-claim against the landlord?

Ask SafeDeposits: Can the adjudicator consider a counter-claim against the landlord?

Posted on Friday 25th of August 2017

If you rent your home, your landlord or letting agent will usually ask you for a deposit. You pay a deposit as a promise you will follow the terms of your tenancy agreement (for example, the tenancy agreement may specify that you need to: pay a certain amount of rent every month, make sure the property is as clean when you move out as it was when you moved in, not damage the property or its contents, etc.). There should be a deposit clause in your tenancy agreement which specifies what terms...Read More

Comment on Ask SafeDeposits: How do I use the evidence portal?

Ask SafeDeposits: How do I use the evidence portal?

Posted on Friday 1st of September 2017

If a landlord and tenant can't agree on how a deposit should be repaid, we offer an independent adjudication service to help. This means we'll ask the landlord and lead tenant for further information about the tenancy. An independent adjudicator will decide what repayment is fair based on that information. The landlord (or letting agent, if one is acting on the landlord's behalf) and lead tenant can provide information through our online evidence portal. We've shared a step-by-step guide...Read More

Comment on Don't Leaf it to Chance - Autumn Adjudication Case Study

Don't Leaf it to Chance - Autumn Adjudication Case Study

Posted on Thursday 4th of October 2018

You'd be forgiven for thinking that we've gone straight from summer to winter, but Scottish Autumn climate brings its own unique challenges for tenants, landlords and letting agents when it comes to tenancy deposits.

Recently, our adjudication team looked into a case that highlighted these potential issues and raised key points that everyone in the private rented sector (PRS) should be aware of. In this situation, the tenant moved into the property in the...Read More

Comment on Disputes Surrounding Rent Arrears

Disputes Surrounding Rent Arrears

Posted on Wednesday 25th of September 2019

In 2018-19, 14% of disputes handled by SafeDeposits Scotland involved a claim for rent arrears - this was one of the less frequent types of claim made, with cleaning, damage and redecorating all representing higher percentages of overall disputes. But what sets rent arrears apart from other types of claim is the average amount claimed - at £397.63 in 2018-19 rent arrears had the highest average claim of all categories and this figure was over...Read More

Comment on Who is responsible for mould in my property?

Who is responsible for mould in my property?

Posted on Wednesday 6th of November 2019

At first you may spy the odd spot here and there and think nothing of it, but for the sake of your tenancy deposit (not to mention your health), the first signs of mould should be tackled quickly. Mould, like damp, is caused by excess moisture. It might come from a leaky pipe or other plumbing issues, but it can also be caused by moisture from day-to-day activities. For example, drying clothes in the property, showering and even cooking without...Read More