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Information on the Scottish Government's Tenant Hardship Loan FundA fund which offers interest-free loans to tenants who are struggling with rent arrears has opened for applications.
The Scottish Government's Tenant Hardship Loan Fund is designed to help people who have had their finances or employment...
Please note that we do not accept payment by credit card. We are happy to accept payment by debit card.
Tenant Information
If you rent your home, you will probably have to pay a deposit. Your landlord or letting agent must transfer your deposit to a government approved Scottish deposit protection scheme, like SafeDeposits Scotland, to keep it safe. This is the law in Scotland. They also have to tell you the name and contact details of the scheme. For more information, we have a short YouTube video which explains how tenancy deposit schemes work.
If a landlord fails to protect your deposit with a Scottish deposit protection scheme and/or provide the necessary information, you can apply to the First Tier Tribunal for financial sanctions. If the Tribunal is satisfied that the landlord has failed to comply, they may order the landlord to pay you up to three times the amount of the deposit. In addition they may order the landlord to transfer the deposit to a Scottish deposit protection scheme. You can apply to the First Tier Tribunal during the tenancy or up to three months afterwards.
After your landlord or letting agent transfers your deposit to SafeDeposits, we will send you a deposit account number (DAN) and deposit repayment number (DRN) by email or post. You can use these numbers to log in to our website to keep your contact details up-to-date and claim your deposit back when you move out. We also have a short YouTube video which explains how to get your deposit back.
SafeDeposits Scotland is...
- Approved by the Scottish Government
- Scotland's leading tenancy deposit scheme
- Backed by several leading Scottish organisations
- Scottish based with an office and contact centre in Glasgow
- Free to use
Enter your DAN and DRN here to access the options available to you.
To download your certificate, follow the step on this page
If you wish to make an enquiry for contact support use this page
DAN - this is your Deposit Account number which you will require to access your tenancy record or make a repayment application or response
DRN - this is your Deposit Repayment Number which you will require to access your tenancy record or make a repayment application or response
If you have lost either your DAN or DRN please click here
If you have lost your DAN and DRN, please contact us
If you know your DAN but require your DRN, please click here
Please enter your details below using the surname as shown on the Tenancy agreement and the post code of the property at which you were the tenant
