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Free registration of tenancy deposits in Scotland from our offices in Glasgow.
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Guidance Documents

Welcome leaflet

  Information for people whose deposit is held by SafeDeposits
82.9kb Download View
  Information for people who rent
62.48kb Download View

General information

  How SafeDeposits deals with tenancies with more than one landlord or tenant
215.4kb Download View
  A guide for tenants, landlords and agents with pre July 2012 tenancies
340.63kb Download View
  A guide for when one tenant wants to move out but the rest want to stay
894.62kb Download View
  Private Residential Tenancy
235.46kb Download View
  Policy on Unacceptable Behaviour by Customers
99.96kb Download View
  SafeDeposits Scotland Complaints Procedure
177.13kb Download View

Repayment guidance

  How to claim your deposit back after you move out
627.79kb Download View

Adjudication guidance

  SafeDeposits adjudication case studies
406.4kb Download View
  How the adjudication process works
378.35kb Download View
  A guide to deposits, disputes and damages
509.37kb Download View
  How to present your case to the SafeDeposits adjudicator
842.22kb Download View
  A guide to inventories, check-in and check-out reports and schedules of condition
498.74kb Download View
  How SafeDeposits approaches disputes involving damage and missing items
392.11kb Download View
  Case studies on disputes involving damage and missing items
388.27kb Download View
  How SafeDeposits approaches disputes involving redecoration
553.27kb Download View
  Case studies on disputes involving redecoration
377.64kb Download View
  How SafeDeposits approaches disputes involving cleaning
394.1kb Download View
  Case studies on disputes involving cleaning
361.87kb Download View
  Use of photographs, videos and DVDs
398.66kb Download View

Adjudication case studies

  Dispute over a stained mattress
382.53kb Download View
  Dispute over a damaged shower
381.71kb Download View
  Dispute over insufficient notice and rent arrears
379.45kb Download View
  Dispute over emptying a septic tank
374.08kb Download View
  Dispute over replacing oil in an oil tank
375.13kb Download View
  Dispute over cleaning at the end of the tenancy
372.11kb Download View
  Dispute over condensation and damp
357.62kb Download View
  Dispute over unpaid utility bills
344.2kb Download View
  Dispute over a tenant agreeing to deductions then changing their mind
390.36kb Download View
  Dispute over a damaged item including how the adjudicator quantifies the level of loss
351.23kb Download View
  Dispute over a replacement fridge
345.03kb Download View
  Dispute over cleaning when using a cleaning contractor
341.13kb Download View
  Dispute over unpaid utility bills
342.3kb Download View
  Dispute over a landlord claiming for the costs for their time
351.32kb Download View
  Dispute over items being left outside the property at the end of the tenancy
347.72kb Download View
  Dispute over fair wear and tear
481.52kb Download View
  Dispute over a moth infestation in a property
348.66kb Download View
  Dispute over gardening
352.78kb Download View
  Dispute over damage caused by a pet living in the property
350.09kb Download View
  Dispute over damp in a property
348.15kb Download View
  Dispute over a tenant redecorating in a different colour
346.12kb Download View
  Dispute over a notice period
347.75kb Download View
  Dispute over administrative charges
348.04kb Download View
  Dispute involving a counterclaim by the tenant
439.04kb Download View
  Dispute over damage caused by burst pipes
348.65kb Download View
  Dispute over early termination of a tenancy
257.56kb Download View
  Dispute over a tenant smoking in the property
255.16kb Download View
  Dispute over cleaning and redecoration
294.92kb Download View
  Dispute over cleaning and damage
298.85kb Download View

Annual report

  Three year report
815.52kb Download View